Map the Process, Not the Binder
Identify the inputs, outputs, owners, controls, and evidence that make an ISO 9001 process auditable.
The move: audit the living process, not the folder that describes it. A procedure tells people what should happen. A process map shows whether the work can actually produce the required result. For ISO 9001, the useful unit is the process: inputs come in, activities transform them, outputs go to a customer or next process, and controls keep the output conforming. The five checks Ask: What starts the process? What input must be complete before work begins? What output must meet a requirement? Who owns the control point? What record proves the control happened before the result escaped? The common…
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