Sort the Ticket Type
Classify help-desk work into incident, service request, problem, and change categories.
Sort each help-desk ticket into the workflow it should start. Incident Service request Problem Change Payroll portal returns 500 errors for all payroll users this morning. New hire needs the standard finance software package installed. Teams audio resets every morning on the same dock model. Network team must alter a firewall rule for a new vendor integration. One user cannot access email after password reset. Manager requests an approved shared mailbox for a new project. Three weeks of VPN drops show the same client version and adapter. Endpoint team plans to roll out a driver update to 80 laptops.
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in