JOBS-TO-BE-DONE5 MIN READ
From Feature Request to Job
Convert a feature request into a job, outcomes, and solution options.
Urgent request A top account says: We need bulk edit by Friday. The request may be right, but it is not yet the job. JTBD decision walk Request -> Situation -> Outcome -> Options Treat the request as evidence, then recover the progress it points to. Shortcut Start from the product, persona, or idea A decision that preserves causality instead of flattening it into preference. 01 Situation 02 Outcome 03 Options Decision 1 The customer says bulk edit is urgent. What do you ask first?
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