Walk the Late Vendor Delivery
Navigate a late-delivery recovery using plan, do, check, and act.
Supply moment The seafood delivery is late and short. Service can be saved, but every workaround affects cost, guest promise, and prep load. PDCA keeps the team from confusing a one-night rescue with a fixed process. Framework PDCA recovery loop Plan the smallest safe workaround, do it with clear ownership, check the service and cost impact, then act by changing the system if the evidence warrants it. Reflex Substitute fast and move on. Recovery plus learning. A kitchen recovery should create evidence, not just adrenaline. Plan the recovery Step 1 You have half the scallops and 24 tasting-menu covers. What…
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