Find the Real Cause of Slow Tickets
Use Five Whys to identify a process-level cause for recurring ticket delays.
Recurring entree delays are being blamed on the saute cook, but ticket evidence shows the delay starts before saute receives a clear fire sequence. Five Whys: move from symptom to process cause using evidence at each step. Common trap: stopping at the first human mistake. 'Saute was slow' feels decisive, but it does not explain why the same delay appears whenever large tables split entrees. 1. Why were entrees late? Saute entrees were plated 11 minutes after grill proteins were ready. Start with observable timing, not blame. 2. Why did saute plate late? Saute did not receive the split-entree fire…
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