Keep Your Retrieval Cues at Your Fingertips
Use a compact set of retrieval cues for common knowledge-management choices.
Project page or area page? Choose based on lifespan If the content should still govern work after this initiative ends, it probably belongs in an area page. What should a decision note include at minimum? Decision, rationale, owner, and next implication. That combination lets future readers understand both the choice and how to act on it. “Why not just keep this in chat?” Fast response A teammate wants to leave a recurring answer in chat because it is convenient right now. Chat is good for alerting people; the canonical page is what lets them find the answer again next week…
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