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KNOWLEDGE-MANAGEMENT5 MIN READ

Talk a Busy Manager Into Documenting Decisions

Persuade a busy manager to document key decisions by tying documentation to lower search and rework costs.

Diego DG Department manager Skepticism Diego believes documentation is probably useful, but he has zero patience for anything that sounds like bureaucratic overhead. You need adoption from the person whose decisions most often become team memory. The framework Sell leverage, not virtue Tie documentation to fewer interruptions, less rework, and faster delegation. Then make the ask extremely specific. Document the repeat offenders Focus on decisions that keep getting re-asked or re-litigated. The manager sees documentation as a multiplier, not a side quest. If the ask is vague, it will sound like overhead. Open with cost Business case Diego says, “I…

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