Run a mini-FMEA on building access
Prioritize apartment-access countermeasures with a simple FMEA lens.
Tower C creates repeated failed attempts, but the team only tracks them as building access issue. Mini-FMEA: failure mode -> effect -> severity, occurrence, detectability -> countermeasure The common trap is writing Tower C is difficult. That label is too broad to prevent anything. Failure mode Split the broad issue into modes: expired access code, no concierge after 6 p.m., elevator outage, package room full. Specific modes make prevention possible. Effect Expired code causes failed first attempt, customer contact, reattempt route, and possible late promise. The effect explains why this mode matters operationally. Risk score Expired code is high occurrence,…
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