Commit to a cleaner courier handover
Commit to a repeatable courier handover ritual that protects exceptions and customer promises.
Courier handover ritual for unresolved delivery exceptions, promised windows, access blockers, and next action The next courier shift change or route reassignment When a courier route changes hands, I will complete a four-line handover: open exceptions, promised windows, access blockers, and next action before releasing the route. In 3 days, check whether two handovers used the ritual and whether inherited exceptions had clearer next actions. An evening courier inherits parcels from a morning route with unresolved exceptions A dispatcher reassigns a route segment after a driver reaches hour limit A courier hands over a building-access problem to a later sweep…
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