Use SBI language to coach a courier away from unsafe rushing while keeping the route moving.
Andre A Courier on Route 12 S Situation B Behavior I Impact Safety reset 20 sec The call Andre is 31 minutes behind. His last three exception scans have no notes, and he answers dispatch while walking between stops. You need to slow the unsafe pattern without making the route feel hopeless. 31m behind route plan 3 exceptions without notes
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in