Map the handoff before optimizing the route
Use SIPOC to locate the handoff creating last-mile delivery defects.
The move: map the handoff, then improve the route. Suppliers Name the teams or systems that feed the last-mile process: fulfillment, sortation, address validation, customer service, route planning, driver scheduling, carrier partners, and building-access data. Inputs List the things that must be correct before dispatch starts: parcel count, labels, route sequence, vehicle capacity, customer phone, access notes, delivery window, and exception rules. Inputs are where invisible defects often hide. Process Keep the process high-level. For a morning route it might be route lock, load, depart, deliver, scan exception, close route. The point is not decorative detail; it is agreement on…
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