LAST-MILE-DELIVERY5 MIN READ
Find the real cause of mis-sorts
Use Five Whys to avoid stopping at the first visible cause of a mis-sorted parcel.
Mis-sort Three Zone 2 parcels are found in a Zone 5 van at closeout. The first note says sorter error. The visible mistake may not be the controllable cause. Root cause Ask why until the countermeasure changes Five Whys works when each answer is evidence-based and moves you closer to a controllable process condition. Shortcut Blame the person closest to the defect. A process countermeasure instead of a reminder. A useful why changes the fix. 01 Surface 02 Evidence 03 Countermeasure 04 Now try
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