Convert a delivery promise into a measurable PDCA test before scaling it.
The move: treat the promise as a process test, not a wish. Plan the limit Name the exact customer promise and the condition that makes it true. A useful last-mile promise includes a cutoff time, a geography, a capacity assumption, and a failure definition. Same-day in central districts is measurable. Faster deliveries for everyone is not. Do it small Run the promise where you can observe it closely: one zone, one carrier partner, one dispatch wave, or one customer segment. Small tests protect customers while still exposing the failure points. Check the misses Look beyond on-time percentage. Check scan gaps,…
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