Separate courier effort from system waste
Identify non-value-adding waste in a last-mile delivery value stream.
The move: study flow before coaching speed. Value-added work A last-mile step adds value when it moves the parcel closer to a successful, trusted customer handoff: loading the correct parcel, driving a sensible sequence, completing the attempt, capturing proof, or making a necessary exception visible. Waste work Waste is effort the customer would not choose to pay for if the process worked cleanly. Searching for a parcel, waiting for a cage, retyping an address, returning to a building because access notes were missing, and calling support for a known exception are all waste signals. The respectful stance Waste mapping is…
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