Sort handoff work into clear roles
Assign delivery handoff tasks to responsible, accountable, consulted, and informed role buckets.
Sort each late-parcel handoff item into the role bucket it should occupy. Responsible: does the work Accountable: owns the decision Consulted: provides input Informed: receives update Dispatch decides whether a reattempt is operationally feasible tonight Support sends the customer the approved revised ETA wording Warehouse confirms whether the parcel is physically back at the depot Account manager receives notice that the VIP promise changed Courier adds a door photo and access note after the failed attempt Safety lead advises whether a late rural stop should be postponed Operations manager owns the final call to suspend a route in severe weather…
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