Classify last-mile delays as waiting, motion, rework, or overprocessing waste.
Sort each friction point into the waste type it best represents. Waiting Motion Rework Overprocessing Driver waits 18 minutes for a route cage that is not released Courier searches the van floor for a small parcel at every third stop Parcel returns to depot because the access code was missing Dispatcher manually copies the same exception note into three systems Van queues at the dock because only one scanner is available Driver walks back to the vehicle for a forgotten proof sticker Support schedules a second attempt after the first attempt lacked a phone call Team reviews every normal delivery…
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