Choose guest-facing language for remaking a visibly failed latte-art pour.
Leah needs to remake a visibly failed for-here cappuccino while the guest is watching. The drink is still in Leah's hand. Is that mine? fromTop Leah has one line before remaking it. fromBottom I am going to remake this one so it lands clean - about a minute. This owns the quality standard and gives timing without over-explaining. The milk was weird today, but it should still taste fine. This blames the milk and undermines confidence in the replacement. Do you care what it looks like, or is this okay? This makes the guest responsible for enforcing the cafe's standard.…
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