Separate legal permission from ethical responsibility when speed, precedent, or policy tempts you to stop thinking.
Legal has confirmed a retention tactic is permitted, but the cancellation screen still hides the phone number under three clicks and a dark-pattern timer. The ethical issue is already visible; the question is whether the team will name it before momentum decides for them. Why the framework matters The lawful/ethical distinction matters because minimum compliance can still exploit confusion, asymmetry, or customer dependency. Ethical review asks whether the person affected would recognize the choice as honest and respectful. The framework turns the moment into a disciplined review: facts, duties, stakeholders, options, and record. That order matters because people often jump…
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