Move From Directing to Empowering

The handoff Jess has 12 clean customer-risk reviews and wants to redesign the flow. Keeping the old controls could now lower motivation. Style progression Evidence -> Guardrail -> Decision right A leader reduces direction when readiness evidence improves, while keeping purpose and standards visible. Autonomy feels earned and purposeful. Do not keep a low-readiness style after readiness changes. 01 Evidence 02 Guardrails 03 Decision Step 1 Jess asks for more ownership. What should Omar acknowledge first? Step 2

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