Talia's hybrid team has repeated friction: office side conversations settle decisions, remote teammates overuse chat because they fear missing context, and office days are filled with status updates. Friction -> norm area -> behavior rule -> review trigger Writing values such as "be inclusive" or "communicate better" feels aligned but does not tell people what to do under pressure. Name the friction List the exact moments that keep failing: decision closure, office sidebars, chat urgency, whiteboard access, and unclear office-day purpose. Start with observable moments so the agreement solves real workflow pain rather than generic culture wishes. Cluster into norm…

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