Acknowledge survivor anger without becoming defensive.
conversation thread coach note stat-tile trio Mei Chen MC Impacted employee 1 Challenge 2 Boundary 3 Proof The conversation 20 sec Scene Tariq has twelve minutes before the 9:00 a.m. notification block. Mei says in front of twelve teammates, "You told us we were fine last quarter. Why should we believe anything now?" The words used now will be repeated in Slack, in alumni texts, and in the next all-hands by people deciding whether leadership can still be trusted. The employee will remember whether you made them pull the truth out of you. 1:1
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