Say the Decision First

The humane move is not softer language; it is cleaner uncertainty. Separate the decision from the delivery Layoffs are not a normal announcement with sadder wording; they are a high-stakes trust event where people judge the organization by process, timing, specificity, and treatment. This lesson focuses on the opening minute of a layoff notification. uses SBI/SBII because the leader has to reduce uncertainty without pretending the loss is small. The mechanism is simple: people cannot process strategy while they are guessing whether the facts are being hidden, whether the process was arbitrary, or whether their next practical step is being…

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