Choose leader responses that reinforce andon as a help system.
Signal moment Station 12 pulls andon for a torque drift during a rush order. The supervisor's first sentence will set the tone for every future signal. A hidden abnormality is more expensive than a visible one. Andon response Acknowledge -> contain -> restore -> learn A leader response must make the signal useful. The operator should feel that calling the abnormality protected the customer and improved the process. React Why are we stopped again? Problems surface early enough to fix. The signal is not the problem; the abnormal condition is the problem. 01 Arrive 02 Contain 03 Follow up Arrive…
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