Make Tacit Know-How Visible
Classify knowledge-sharing moves by the SECI conversion they support.
Socialization: tacit to tacit Externalization: tacit to explicit Combination: explicit to explicit Internalization: explicit to tacit Pair a new analyst with an expert for two live customer calls. Ask the expert to narrate the three cues they watch before escalating. Merge three scattered troubleshooting docs into one decision tree. Run a simulated incident until the checklist becomes fluent action. Record a screen-share where the senior rep explains why they pause before quoting price. Build a searchable playbook from approved snippets and policy notes. Let apprentices observe the first 10 minutes of a tricky repair before touching tools. Practice the escalation…
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