When the Expert Leaves
Choose knowledge-transfer moves before an expert exit creates capability loss.
A key expert has three weeks left and owns a fragile billing script. The team must capture judgment, not just commands. SECI transfer under exit pressure Observe, externalize, combine, practice. Tacit knowledge needs contact before it can become reusable guidance. Risk There are 20 tasks Ravi knows. What do you prioritize first? Capture The first task includes many judgment calls. What capture method fits? Practice The artifact exists. How do you test transfer? Now you try A senior account manager owns renewal negotiation patterns. What is the strongest transfer move? Transfer performance, not just information.
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