Classify lifecycle metrics by HEART category to clarify what decision each metric supports.
Place each lifecycle metric into its HEART category. Happiness Engagement Adoption Retention Task Success Post-onboarding satisfaction score Positive reply sentiment after renewal sequence Average weekly sessions per active account Number of saved workflows used per month Percentage of new users who try the collaboration feature Share of activated users still active after thirty days Completed first campaign send without support help Booked renewal review after clicking the lifecycle CTA
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