Turning RAG Into a Source Contract

A support bot answers from the wrong product version because two docs share a feature name. RAG quality depends on context relevance, groundedness, and answer relevance expressed as product rules. The common trap is jumping from model capability to UI pattern without naming evidence, constraints, and recovery behavior. Scope allowed sources Limit by product, version, customer tier, and publish date. Source eligibility beats clever phrasing. Expose source fit Show used documents and likely excluded matches. Visibility helps users detect mismatch. Require grounded claims Each procedural claim needs a linked source or gap statement. Grounding prevents unsupported policy. Design correction Let…

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