Ask Before You Quote
Use SPIN questions to clarify a locksmith request before giving a quote.
Why vague requests create bad quotes SPIN Selling is built on the idea that good sellers do not push a product before they understand the need. The four question types are Situation, Problem, Implication, and Need-payoff. In locksmith business, this keeps a quote from becoming a trap because customers use one phrase for several jobs. The mechanism Situation questions gather facts. Problem questions reveal pain. Implication questions make the risk or cost visible. Need-payoff questions help the customer name the outcome they actually want. Once the customer sees the real job, the quote feels like a solution rather than a…
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