LOCKSMITH-BUSINESS5 MIN READ
Facility Manager Scope Conversation
Use GROW questions to scope a commercial access-control problem before proposing hardware.
Monica M Facility manager G Goal R Reality W Way forward Scope before hardware 20 sec The walkthrough Monica says the building needs better access control, but the symptoms include copied keys, contractor turnover, and one sensitive server room. Hardware first can solve the visible problem while missing the operating model. 3 doors 2 departments
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