Sort the Questions Into SPIN
Classify locksmith discovery questions by SPIN type.
Sort each locksmith discovery question into its SPIN type. Situation Problem Implication Need-payoff How many exterior cylinders need to work with the new key? What is not working about the current lock or key process? What could happen if the old key still works after closing tonight? What would make you comfortable giving staff access again tomorrow? Who currently has copies of the manager key? Where are people getting stuck or waiting because of this door? If this door fails during the dinner rush, what does that cost the store? If we solve this cleanly, what should your opening routine…
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