Design candidate communication that increases perceived fairness without overpromising outcomes.
The move: make fairness observable. Separate decision fairness from process fairness Candidates cannot always see why a decision was made, but they can see how the process behaves. A consistent process, job-related questions, timely updates, and respectful closure all signal fairness even when the outcome is disappointing. Use the four visible signals A strong update contains stage, signal, next step, and timing. Stage says where the person is in the process. Signal says what evidence is being evaluated. Next step says what happens next. Timing says when the candidate will hear from you again. These four parts lower anxiety because…
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