Make Psychological Safety Visible In The Room
Create visible psychological safety cues during a high-stakes town hall.
Employees decide whether a town hall is safe by watching the first risk. Norms must be observable Saying 'ask anything' is weaker than showing how hard questions will be selected, answered, and followed up. The moderator protects the process If a leader debates the questioner or challenges motive, the moderator should redirect to the substance. That is not disrespectful to the leader; it is service to the room. Uncertainty can build trust A clear 'we do not know yet, and Alex owns the answer by Friday' is safer than a polished non-answer. It shows truth has a path. Safety is…
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