Test a Make-Up Class Policy with PDCA
Use PDCA to pilot a make-up class policy, inspect results, and adjust before scaling.
The front desk receives 54 make-up class emails in one month, and teachers report surprise extra dancers in three classes. PDCA: Plan the change, Do a small test, Check what happened, Act by standardizing, adjusting, or abandoning. The common trap is writing a permanent policy from frustration before you know which part of the system is failing. Plan Define the pilot: one make-up per dancer per month, booked through a form, only in level-approved classes under 80 percent capacity. A good plan names the rule, the scope, and the measures before the test starts. Do Run the rule for four…
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