Make-Up Policy Response Pocket Deck
Recall practical lines for responding to make-up policy objections.
Loyal family exception We have been here for years, so surely you can make an exception. A long-time parent asks for an extra make-up beyond the policy limit. Your line I appreciate how long your family has been with us. We use the same make-up limit for every family so teacher time stays fair, and I can help you protect this week's practice with a focused plan. Do not reward loyalty by creating a private rule no one else can see. It recognizes the relationship while returning to objective criteria and a bounded alternative. Warm-firm versus cold-firm Which policy response…
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