MANAGING-YOUR-TRIGGERS5 MIN READ
Dialogue With a Defensive Direct Report
Respond to defensiveness with regulated coaching lines that preserve accountability.
Leo L Direct report 1 React 2 Refocus 3 Commit The moment 20 sec Defensiveness trigger Elise gives specific feedback. Leo hears global failure and responds defensively. Elise feels the urge to correct his emotion instead of coaching the work. Managers often get triggered when accountability appears to turn into emotional labor. missing owner 5:00 recap due The formula
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