MANAGING-YOUR-TRIGGERS5 MIN READ
Dialogue With an Angry Stakeholder
Use STOP-informed dialogue choices to respond to stakeholder anger without absorbing or escalating it.
Rina R Sales Director 1 Heat 2 Specifics 3 Boundary The moment 20 sec Stakeholder anger Rina opens with a blame statement about a renewal. Noah feels a status threat and a pressure to either defend or over-own. The first line must lower threat without surrendering accuracy. $420k renewal at risk global accusation The formula
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