MANAGING-YOUR-TRIGGERS5 MIN READ
Sort the Four Response Moves
Select whether a triggered moment calls for a pause, a question, a boundary, or a repair.
Match the trigger moment to the response move that fits. Pause Question Boundary or repair Hot face after correction pause Ambiguous chat tone question Impossible same-day deck boundary-repair Sharp reply already sent Missing context Racing thoughts response selection Matched the response to the job The right response is not always calmer words. Sometimes it is a question, a boundary, or a repair.
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