Repair After You Snap
Construct a repair message that owns impact, names the trigger pattern, and returns to the work standard.
Mara snapped at a teammate in standup and needs to repair without making excuses. Repair = behavior + impact + standard + next step The common trap is to explain the pressure so much that the apology becomes a request for sympathy. Behavior I was sharp in standup when you asked about the handoff. Name what others could observe. Avoid vague wording like if I seemed frustrated. Impact That made it harder to ask a fair question. Own the effect on psychological safety and information flow. Standard The standard I want is that questions are welcome. This shows what you…
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