MANAGEMENT-ASSISTANT5 MIN READ
Push Back on an Unclear Request With BLUF
Use BLUF and active listening to clarify a vague executive request.
Dana D COO 1 Bottom line 2 Decision 3 Close conversation Dana is packing for the airport and gives an ambiguous "partner thing" request. The words you choose either create clarity or make the executive office feel opaque. BLUF + listen back Lead with the useful bottom line, then reflect what you heard and ask for the missing decision. reflex Defend the schedule or forward the pressure. A short exchange becomes a decision trail. Dana: "Can you clean up that partner thing before my flight?"
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