MANAGEMENT-REPORTING5 MIN READ
Triage A KPI Drift
Use PDCA to turn KPI drift into a controlled investigation and action cycle.
KPI drift Onboarding cycle time moved from 18 to 26 days in two weeks. The COO wants to know if this is a process failure or a noisy spike. A premature fix can waste capacity; a slow response can normalize a real service failure. PDCA Plan -> Do -> Check -> Act Use the report to show the learning cycle, not just the chart. React Pick a cause and announce a fix. The report becomes a control loop leaders can trust. Do not confuse a visible KPI movement with a proven cause. 01 Signal 02 Cause 03 Next evidence Plan…
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