MANAGEMENT-SUPPORT5 MIN READ
Quick Reference: Executive Inbox Triage
Recall inbox triage moves that protect executive attention.
Urgent vs important Treat overlap as the interruption zone. Can you get her eyes on this ASAP? Your line What deadline breaks if this waits until the 2 PM approval batch? Letting ASAP replace actual urgency. It tests the time constraint before using executive attention. What belongs in urgent-not-important? Requests that are time-sensitive but do not require the leader personally. Route, delegate, or answer from known preferences. What belongs in important-not-urgent? Meaningful work that needs a protected calendar slot. Schedule it before it becomes urgent.
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