Separate Urgent From Important in the Exec Inbox
Triage executive requests by urgency and importance instead of recency.
The support move is to make hidden coordination visible. The framework The Eisenhower Matrix separates urgency from importance, which is essential in management support because inboxes and calendars reward whatever arrived most recently. Urgent means time-sensitive. Important means connected to a meaningful outcome, risk, relationship, or decision. Those are not the same thing. The mechanism is attention protection. If every urgent request is treated as important, the support role becomes a relay station for other people’s anxiety. If important work is never scheduled because it is not urgent yet, preventable problems become emergencies later. The matrix gives you four moves:…
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