Select an intervention based on whether the issue is layer-owned and whether urgency is high or low.
Issue ownership Urgency / team risk System / context issue Manager-layer issue Lower urgency Higher urgency Reset the system Lower urgency · system-owned Clarify context, decision rights, process, or role boundaries so managers stop inheriting confusion from above. Coach the manager Lower urgency · manager-owned Use standards, feedback, and follow-up to strengthen the layer without bypassing it. Stabilize the operating system Higher urgency · system-owned Pause the rollout, simplify the message, or fix the structure quickly before it keeps creating downstream churn. Intervene and review Higher urgency · manager-owned Protect the team with tighter oversight or direct intervention while deciding…
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