Walk the rescue-or-coach call with a struggling manager
Differentiate a coachable manager issue from one that now requires stronger intervention.
The tension A manager has already had coaching, but the same confusion keeps surfacing downstream and a top performer is losing patience. The wrong call either weakens the layer further or exposes the team to prolonged drift. The lens Symptom, response, risk Judge manager issues by three things: what the symptom is, whether the manager responds to explicit coaching, and the current risk to the team if you stay at that layer. Bad shortcut Choose based on frustration instead of evidence. Your intervention matches the real state of the layer. Coach while the layer can still carry the fix. Intervene…
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