Define the Standard in Work Terms
Apply observable standards to one real poor-performance situation.
The reframe: Poor performance is a work gap to manage, not a character flaw to prosecute. The idea Managing poor performance is a discipline of converting concern into evidence, support, and a next observable behavior. The SMART Goals - Atlassian lens matters here because it prevents the manager from collapsing three different jobs into one emotional reaction. First, the manager must define the work gap in neutral terms: what standard existed, what happened, when it happened, and why it mattered. Second, the manager must diagnose the likely cause. A skill gap needs teaching and practice. A will gap needs clarity,…
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