From SBI Feedback to Reset Plan

Lena sees the same performance gap show up again: a missed client update, a reopened defect, or a late forecast. The next review is within 72 hours, and the team needs a response that is specific enough to change behavior without turning the conversation into blame. Use SBI/SBII Feedback - Center for Creative Leadership to move from concern to observable next behavior. The shortcut is to name a trait, issue a warning, and hope the employee figures out what different work should look like. 1 Name the exact situation and work gap. This creates shared reality and prevents a personality…

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