Apply evidence buckets to one real poor-performance situation.
Sort the cards for sort performance evidence so the plan stays fair and actionable. Evidence Interpretation Support Consequence Two client updates were sent after the Friday 3 p.m. deadline May be avoiding difficult customers Provide a client-risk update template and first draft review Account ownership may change if deadlines are missed again Three defects reopened after QA signoff on June 6 Probably does not care about quality
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