A Fresh Application: Team Blame After a Missed Deadline

The moment After a missed deadline, the team jumps from “QA found late defects” to “QA is blocking delivery.” The next planning meeting starts in 20 minutes. The first move either lowers defensiveness or hardens positions. Decision model Walk down the ladder before acting The Ladder of Inference explains how people move from observable data to selected data, interpretations, assumptions, conclusions, and actions. Conflict accelerates that climb. A leader slows the climb by asking what was observed, what was selected, what story was added, and what action is now being proposed. Shortcut Solve before diagnosing Cleaner agreement Do the smallest…

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