A Values Clash Over Quality Versus Speed

The moment A customer success lead says the team is breaking trust by shipping bugs. Engineering says success keeps promising dates no team can meet. The CEO wants an answer today. The first move either lowers defensiveness or hardens positions. Decision model Separate people, interests, options, criteria Principled negotiation is a decision walk because the leader must resist three temptations: picking a side, splitting the difference, or moralizing one function. The productive path separates the relationship from the problem, translates accusations into interests, invents options, and applies standards the group can respect. Shortcut Solve before diagnosing Cleaner agreement Do the…

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