Apply Interests-options-criteria walkthrough to a team conflict step by step.
Two managers are stuck: “All launches need my approval” versus “Your approval queue is killing delivery.” The next release train leaves Friday. Interests-options-criteria walkthrough The common trap is to solve for immediate calm and leave the recurring trigger untouched. Position Write each demand exactly as stated. Positions are the visible anchors; capture them without endorsing them. Interest Ask what each demand protects: risk control, delivery flow, customer trust, auditability. Interests reveal why reasonable people are fighting. Options Generate at least three: risk-tiered approval, sample audit, pre-approved patterns, emergency review lane. Options prevent the false choice between total control and no…
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